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FAQ - Frequently Asked Questions

How do I access the Sankore Securities Online Portal?

The Online portal can be accessed through the following link: https://login.sankore.com/IW

How do I login?

  • Launch the online portal
  • Enter your Login ID
  • Enter your Password
  • Click Sign In

What username should I log in with?

Your username is your Account ID

What username should I log in with?

Your username is your Sankore Securities Account ID

How do I retrieve my Login ID?

To retrieve your Login ID, please send an email to csu@sankore.com or call 01 295 5546

How do I reset my Password?

  • Launch the Sankore Securities online portal
  • Click the Forgot Password Link
  • Enter your Login ID
  • Click on Submit
  • Check your mailbox for a password reset notification email containing a default password. You will be required to change the default password upon first login.

How do I view my Account Statement for a particular period?

  • Login to your Sankore Securities account on the online portal
  • On the Investments tab, click Account
  • Specify the Start Date of the account statement
  • Specify the End Date of the account statement
  • Click OK

How do I view my Portfolio Holdings?

  • Login to your Sankore Securities account on the online portal
  • On the Investments tab, click Portfolio Holdings

How do I view my Certificates?

  • Login to your Sankore Securities account on the online portal
  • On the Investments tab, click Certificates
  • Specify the Start Date
  • Specify the End Date
  • Click OK

How do I view my Portfolio Account Summary per Stock?

  • Login to your Sankore Securities account on the online portal
  • On the Investments tab, click Portfolio Summary

How do I Trade?

  • Login to your Sankore Securities account on the online portal
  • On the Trade Tab, click Trade
  • Select the Action, Buy or Sell
  • Enter the details of the transaction
  • Click Preview Order and then confirm

What are the trading hours?

The trading hours are between 10.30am and 2.30pm

What happens if I carry out a transaction outside the trading hours?

Purchase or sale of equities can only be carried out during trading hours. Trades carried out outside this time will not be executed

What is Trade History?

Trade History shows a view of all previously placed orders. This view also specifies which orders have been completed, open, closed or executed

How do I view my Trade History?

  • Login to your Sankore Securities account on the online portal
  • On the Trade tab, click Trade History
  • Select Open, Rejected or Cancelled orders to view their respective history

How do I view my Portfolio Transactions?

  • Login to your Sankore Securities account on the online portal
  • On the Trade tab, click Portfolio Transactions

How do I view Purchase Contract Notes?

  • Login to your Sankore Securities account on the online portal
  • On the Trade tab, click Purchase Contract Notes
  • Specify the Start Date
  • Specify the End Date
  • Click OK

How do I request Treasury Bills?

  • Login to your Sankore Securities account on the online portal
  • On the Fixed Income tab, click Treasury Bills
  • Enter the transaction details
  • Click Submit

How do I request Primary Market Bonds?

  • Login to your Sankore Securities account on the online portal
  • On the Fixed Income tab, click Bonds
  • Enter the transaction details
  • Click Submit

How do I view my Fixed Income Request History?

  • Login to your Sankore Securities account on the online portal
  • On the Fixed Income tab, click Request History
  • Select Bonds Request or Treasury Bills Request to view their respective request

What is Market Data?

Market Data shows the real-time prices of active stocks available for trade on the floor of the Nigerian Stock Exchange (NSE) for the day.

How do I view Market Stats?

  • Login to your Sankore Securities account on the online portal
  • On the Research tab, click Market Stats
  • Filter the stats by selecting Gainers or Losers from the dropdown list

How do I view Market Data?

  • Login to your Sankore Securities account on the online portal
  • On the Research tab, click Market Watch

How do I view the Bank’s Contact Information

  • Login to your Sankore Securities account on the online portal
  • On the Support tab, click Contact Us

How do I view my Profile Information?

  • Login to your Sankore Securities account on the online portal
  • On the My Profile tab, click Profile

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